Step-by-step guide
5–10 minutesCan’t sign in or can’t see your system
Recover access without creating a duplicate plant or sharing sensitive account details.
Your official monitoring app
Download the right app for GoodWe
Use the app named in your Esena handover. These buttons open verified Apple App Store or Google Play listings.
Choose carefully: Recommended: SEMS+. Sign in with your existing GoodWe account so your station history remains available.
Before you start
Know the exact app name and email address used for the installation. Never send anyone your password.
- 01Confirm you installed SEMS+, then enter the same email address used for your existing GoodWe account.
- 02Use Forgot password once and check the inbox and spam folder for the reset email.
- 03Sign back in and open Overview or Station. SEMS+ normally selects the account server automatically.
- 04If login works but no station appears, stop—do not create or scan a second station.
- 05Create an Esena ticket with the account email and a screenshot of the empty station list or error. Never include your password.
ImportantEsena can help link the system to the correct owner account. App passwords should remain private.
Official GoodWe resources