#47 AFR Fast 100, 2024

1300 239 296
Urgent help: No power or another urgent issue? Call Esena 1300 239 296
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Step-by-step guide

About 5 minutes

Download, sign in and read your monitoring app

Find the verified app for your system, open the correct site and understand the energy-flow screen.

Your official monitoring app

Download the right app for Hinen

Use the app named in your Esena handover. These buttons open verified Apple App Store or Google Play listings.

Hinen Solar

Use with the Hinen WiFi Logger.

SOLARMAN Smart

Use only when your Hinen handover names the SOLARMAN-compatible WiFi Module.

Choose carefully: Hinen Solar is for the Hinen WiFi Logger. SOLARMAN Smart is for the separate SOLARMAN-compatible WiFi Module.

Before you start

Check whether the handover names Hinen Solar with a Hinen WiFi Logger or SOLARMAN Smart with a separate WiFi Module.

  1. 01Install the customer app named in the handover. Use Hinen Solar for the Hinen WiFi Logger; use SOLARMAN Smart only for the separate compatible WiFi Module.
  2. 02Sign in with the owner email and open the plant already created for the installation.
  3. 03On the plant home page, follow the live arrows between PV, home load, battery and grid.
  4. 04Check the last-updated time before relying on the values. Hinen notes that the home and parameter pages can refresh at different rates.
  5. 05Open the device/alarm page for warnings, but do not change installer, grid-code, export-limit or meter settings.

ImportantAn app showing old data or offline does not automatically mean the solar or battery has stopped. Check the physical system status from a safe distance.

On-screen path

What to look for in Hinen Solar

If your handover names SOLARMAN, use SOLARMAN Smart instead of Hinen Solar.

  1. 1Open Hinen Solar
  2. 2Sign in
  3. 3Open your plant
  4. 4View live energy flow
Watch official helpHinen Solar app video guideOfficial Hinen customer walkthrough for downloading, signing in and viewing a plant.
Safe customer checksApps, internet, visible lights and clearly labelled switches.Stop for covers, wiring, battery cables or repeated breaker resets.

Still not sorted? We'll take it from here.

Send the details once. Your selected product and troubleshooting path are included so the team can start in the right place.