Step-by-step guide
5–10 minutesCan’t sign in or can’t see your system
Recover access without creating a duplicate plant or sharing sensitive account details.
Your official monitoring app
Download the right app for Pylontech
Use the app named in your Esena handover. These buttons open verified Apple App Store or Google Play listings.
Choose carefully: Force H3X/FH3X customers need only the Pylontech app. The RESS web login and PylontechPro are not customer monitoring apps.
Before you start
Know the exact app name and email address used for the installation. Never send anyone your password.
- 01Open the customer app named Pylontech and sign in with the owner email.
- 02If needed, use the email verification/password-recovery flow and check spam.
- 03For Force H3X/FH3X, tap + New Plant and scan or enter the device serial only if Esena has told you the plant is ready.
- 04If the serial is invalid or the plant is missing, do not try PylontechPro or the RESS portal.
- 05Create a ticket with the customer email, serial number and screenshot of the message. Never include a password.
ImportantEsena can help link the system to the correct owner account. App passwords should remain private.
On-screen path
What to look for in Pylontech
Use the customer app named Pylontech. Do not use the RESS web portal or PylontechPro.
- 1Sign up with email
- 2Enter verification code
- 3Log in
- 4Tap + New Plant
Official Pylontech resources