Step-by-step guide
About 5 minutesSystem showing offline
Work out whether only monitoring is offline or the energy system itself needs attention.
Your official monitoring app
Download the right app for Pylontech
Use the app named in your Esena handover. These buttons open verified Apple App Store or Google Play listings.
Choose carefully: Force H3X/FH3X customers need only the Pylontech app. The RESS web login and PylontechPro are not customer monitoring apps.
Before you start
Check the app’s last-updated time and look at visible lights or the display from a safe distance.
- 01Check the last-updated time. A recent value suggests the connection may already be recovering.
- 02From a safe distance, record the inverter or battery lights, display and any message. Indicator meanings vary by model.
- 03Confirm the home internet and router are working, then fully close and reopen the monitoring app.
- 04If the router name or password changed, use the Wi-Fi reconnection guide for your product.
- 05If equipment is off, shows a fault or has no normal operating indication, photograph it and create a support ticket.
ImportantDo not remove a communication device or open any equipment unless Esena specifically instructs you to.
Official Pylontech resources