Step-by-step guide
About 5 minutesDownload, sign in and read your monitoring app
Find the verified app for your system, open the correct site and understand the energy-flow screen.
Your official monitoring app
Download the right app for Sigenergy
Use the app named in your Esena handover. These buttons open verified Apple App Store or Google Play listings.
Choose carefully: Use mySigen and activate the account from the sigencloud email sent during commissioning.
Before you start
Have the sigencloud activation email sent during commissioning and the mySigen app ready.
- 01Open the sigencloud activation email, create the owner password and then sign in to mySigen.
- 02Open Home and check the station name and last-updated time.
- 03Use the Home energy-flow view for solar, home, battery and grid. Tap a flow or chart for more detail.
- 04Open Notice or Service to read active messages. Record the exact wording before changing anything.
- 05Use Settings only for owner controls described in this support page. Leave grid, commissioning, remote EMS and VPP controls to Esena.
ImportantAn app showing old data or offline does not automatically mean the solar or battery has stopped. Check the physical system status from a safe distance.
On-screen path
What to look for in mySigen
The installer normally sends the activation email from the sigencloud account.
- 1Open mySigen
- 2Activate / sign in
- 3Open Home
- 4View energy flow
Watch official helpmySigen official learning centreShort official mySigen lessons are grouped by app version and feature so the screen names stay current.
Official Sigenergy resources