Step-by-step guide
10–15 minutesCheck or change mySigen connectivity
Restore monitoring after a new router, password change or internet outage.
Your official monitoring app
Download the right app for Sigenergy
Use the app named in your Esena handover. These buttons open verified Apple App Store or Google Play listings.
Choose carefully: Use mySigen and activate the account from the sigencloud email sent during commissioning.
Before you start
Confirm whether the system normally uses Wi-Fi, Ethernet or cellular. Have the 2.4 GHz home Wi-Fi password ready.
- 01Open mySigen and select the correct station.
- 02Tap Settings, then Connectivity and WLAN.
- 03Check whether WLAN is already connected. If Ethernet or cellular is the active stable connection, stop and do not replace it.
- 04For Wi-Fi, choose the home 2.4 GHz network, enter its password and follow the on-screen confirmation.
- 05Return to Home and check that the station timestamp and energy flow update.
- 06If the option is unavailable or the station stays offline, use station diagnosis where available and create a ticket with its result. Do not change remote EMS or installer settings.
ImportantWi-Fi normally carries monitoring data only. Do not remove a dongle, open equipment or change installer parameters to restore monitoring.
On-screen path
What to look for in mySigen
Do not replace an existing stable Ethernet or cellular connection without checking with Esena.
- 1Open Setting
- 2Tap Connectivity
- 3Open WLAN
- 4Choose 2.4 GHz network
Official Sigenergy resources