Step-by-step guide
5–10 minutesCan’t sign in or can’t see your system
Recover access without creating a duplicate plant or sharing sensitive account details.
Your official monitoring app
Download the right app for SOFAR
Use the app named in your Esena handover. These buttons open verified Apple App Store or Google Play listings.
Use this current SOFAR monitoring app when it matches your handover or existing account.
Choose carefully: Use the SOFAR customer app named in your Esena handover—usually SofarCloud or SolarViews for supported systems. Do not create a duplicate plant or use installer-only tools.
Know the exact app name and email address used for the installation. Never send anyone your password.
- 01Confirm you installed the SOFAR app named in your Esena handover, such as SofarCloud or SolarViews.
- 02Sign in with the owner email used during handover, or use the app’s normal registration or verification process.
- 03Use Forgot Password once and check your inbox and spam folder for the verification or reset email.
- 04If you can sign in but no plant appears, stop—do not add the inverter or create a second plant. Ask Esena to link the existing system.
- 05Create an Esena ticket with the app name, email address and a screenshot of the message. Never include your password.
ImportantThe correct SOFAR app depends on the installed product and monitoring platform. The handover or existing invitation is the source of truth.