Step-by-step guide
5–10 minutesCan’t sign in or can’t see your system
Recover access without creating a duplicate plant or sharing sensitive account details.
Your official monitoring app
Download the right app for Sungrow
Use the app named in your Esena handover. These buttons open verified Apple App Store or Google Play listings.
Choose carefully: Use iSolarCloud for Sungrow customers. Do not create a second plant or use installer-only commissioning tools.
Before you start
Know the exact app name and email address used for the installation. Never send anyone your password.
- 01Confirm you installed iSolarCloud, then enter the same owner email used for your Sungrow handover.
- 02Use Forgot Password once and check your inbox and spam folder for the reset message.
- 03If iSolarCloud asks for a region or server, select Australia and keep the original account region used at handover.
- 04If login works but no plant appears, stop—do not scan the inverter or create a second plant.
- 05Create an Esena ticket with your account email and a screenshot of the message. Never include your password.
ImportantEsena can help link the system to the correct owner account. App passwords should remain private.
Official Sungrow resources