Step-by-step guide
5–10 minutesCan’t sign in or can’t see your system
Recover access without creating a duplicate plant or sharing sensitive account details.
Your official monitoring app
Download the right app for Tesla
Use the app named in your Esena handover. These buttons open verified Apple App Store or Google Play listings.
Choose carefully: Use the official Tesla app for Powerwall customers. Tesla One is for Tesla employees, certified installers and partners—not customer monitoring.
Before you start
Know the exact app name and email address used for the installation. Never send anyone your password.
- 01Confirm the app is the official Tesla app and sign in with the email used for your Tesla activation email.
- 02Use Forgot Password once and check your inbox and spam folder for the reset email.
- 03Open the home energy site and confirm Powerwall or the Tesla inverter appears.
- 04If login works but no energy site appears, stop—do not register the equipment again. Ask Esena to link the existing site.
- 05Create a ticket with your account email and a screenshot of the message. Never include your password.
ImportantEsena can help link the system to the correct owner account. App passwords should remain private.
Official Tesla resources