Step-by-step guide
About 5 minutesTesla Powerwall or solar system showing offline
Check whether monitoring is offline while the local energy system continues to operate.
Your official monitoring app
Download the right app for Tesla
Use the app named in your Esena handover. These buttons open verified Apple App Store or Google Play listings.
Choose carefully: Use the official Tesla app for Powerwall customers. Tesla One is for Tesla employees, certified installers and partners—not customer monitoring.
Before you start
Check the app’s last-updated time and look at visible lights or the display from a safe distance.
- 01Open the Tesla app and record the last-updated time and any banner or alert.
- 02Check that home internet works on another device, then fully close and reopen the Tesla app.
- 03If the router or password changed, use Reconnect Tesla Powerwall Wi-Fi above.
- 04From a safe distance, photograph visible Gateway/Powerwall lights or messages. Do not open covers or touch wiring.
- 05If the system remains offline or the app shows a persistent meter/Gateway alert, create a ticket with the timestamp and screenshots.
ImportantDo not troubleshoot during a grid outage or extreme weather. If there is no power or another urgent issue, call Esena on 1300 239 296.
Official Tesla resources