Step-by-step guide
5–10 minutesCan’t sign in or can’t see your system
Recover access without creating a duplicate plant or sharing sensitive account details.
Your official monitoring app
Download the right app for AlphaESS
Use the app named in your Esena handover. These buttons open verified Apple App Store or Google Play listings.
Choose carefully: Use AlphaESS for customers. AlphaPartner is for installers and should not be used for owner monitoring.
Before you start
Know the exact app name and email address used for the installation. Never send anyone your password.
- 01Confirm you installed the app listed for your product on this page. Some brands have separate customer and installer apps.
- 02Use Forgot Password once, then check your inbox and spam folder for the manufacturer’s reset or activation email.
- 03Sign out and back in with the same email used at handover. If the app shows a server or region, keep the original account region.
- 04If login works but no plant or station appears, do not create a duplicate. The existing system may need to be shared or linked by Esena.
- 05Create a support ticket with your account email, product brand and a screenshot of the message. Do not include your password.
ImportantEsena can help link the system to the correct owner account. App passwords should remain private.
Official AlphaESS resources