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AlphaESS support
Monitoring app: AlphaESS. Use AlphaESS for customers. AlphaPartner is for installers and should not be used for owner monitoring.
What's happening?
APPDownload & use the appLOGINCan’t sign in or see systemWI-FIReconnect Wi-FiBATTERYBattery not chargingRACKOne battery or rack offlineSOLARSolar production looks lowOFFLINESystem showing offlineERRORFault light or error codeRESTARTSafe shutdown & restartBACKUPBackup during an outageNO BACKUPBackup did not startCIRCUITSWhat works in a blackout?TOUTime-of-use settingsMETERImport & export readingsEXPORTExporting while battery chargesGRIDWhy am I still using grid power?BATTERY + GRIDBattery has charge but grid is onDATAApp data looks wrong or delayedCT / METERMeter or CT readings look wrongBILLSBills or savings look wrongPHOTOSWhat photos should I send?TICKETWhat happens after I submit?
Safe customer checksApps, internet, visible lights and clearly labelled switches.Stop for covers, wiring, battery cables or repeated breaker resets.
Still not sorted? We'll take it from here.
Send the details once. Your selected product and troubleshooting path are included so the team can start in the right place.