Step-by-step guide
3–5 minutesFault light or error code
Capture the exact information technicians need and complete only safe checks.
Need the AlphaESS monitoring app? Open the app articleBefore you start
Have your phone ready to photograph the full unit and every visible light, symbol and code.
- 01Photograph the full inverter or battery display, including every visible light, symbol and code.
- 02Write down the exact error wording and when it first appeared. Capture it before attempting a restart.
- 03Check whether your street has a grid outage. Only observe labelled, readily accessible switches—do not open covers.
- 04Do not repeatedly reset a tripping breaker, disconnect battery cables or touch wiring.
- 05Create a support ticket with the code, photos and whether the home and backup circuits still have power.
ImportantIf there is no power or another urgent issue, call Esena immediately on 1300 239 296.
Official AlphaESS resources