Step-by-step guide
3–5 minutesFault light or error code
Capture the exact information technicians need and complete only safe checks.
Need the Hiconics monitoring app? Open the app articleBefore you start
Have your phone ready to photograph the full unit and every visible light, symbol and code.
- 01Open the Hiconics plant in SOLARMAN Smart, select the device and open Alarm where available.
- 02Record the exact alarm wording, code and time, then take a screenshot.
- 03From a safe distance, photograph the complete inverter/battery lights and display.
- 04Do not enter Parameter or Debugging, clear settings or repeatedly restart the system.
- 05Create a ticket with the app screenshot, equipment photo and whether the home or backup circuits have power.
ImportantIf there is no power or another urgent issue, call Esena immediately on 1300 239 296.
Official Hiconics resources