Step-by-step guide
10 minutesBills or savings look different than expected
Separate billing, usage and system-performance factors before requesting a review.
Need the Hinen monitoring app? Open the app articleBefore you start
Have the current bill, a comparable earlier bill and your retailer tariff name ready.
- 01Compare bills with a similar number of days and season. Weather, winter solar and heating or cooling loads can materially change results.
- 02Check whether your usage tariff, feed-in rate, daily supply charge or controlled-load rate changed.
- 03Review daily consumption for new loads such as an EV, pool, electric hot water, heating or air conditioning.
- 04Confirm monitoring is current and look for unusually low solar production or battery inactivity across several comparable clear days.
- 05Create a ticket with the bill period, retailer, tariff and screenshots if the change cannot be explained.
ImportantEsena can review system behaviour, but your electricity retailer controls billing, tariffs and meter data.
Official Hinen resources