Step-by-step guide
3–5 minutesSOFAR fault light or error code
Capture the exact SOFAR alarm and visible light pattern so Esena can triage it quickly.
Need the SOFAR monitoring app? Open the app articleBefore you start
Have your phone ready to photograph the full unit and every visible light, symbol and code.
- 01Open the SOFAR app, select the affected device and open the alarm or event details where available.
- 02Write down the exact alarm name, code and time, then take a screenshot.
- 03From a safe distance, photograph the complete inverter, battery and logger lights or display.
- 04Check whether there is a street outage and whether the home still has power. Do not open covers or repeatedly reset breakers.
- 05Create a ticket with the code, screenshots, photos and whether backup circuits still operate.
ImportantIf there is no power, smoke, a burning smell or another urgent safety issue, call Esena immediately on 1300 239 296.