Step-by-step guide
5–10 minutesOne Sungrow battery or rack is offline
Check the iSolarCloud device list and record the affected battery without touching battery cables or covers.
Need the Sungrow monitoring app? Open the app articleBefore you start
Open the device list in your monitoring app and note the rack or battery number, its last update and any warning shown.
- 01Confirm whether the whole plant is offline or only one battery/rack is missing.
- 02Open the device list and record the exact battery or rack number, last update, SOC and warning text.
- 03From a safe distance, photograph the battery bank and visible lights. Do not open covers or touch battery cables.
- 04If one rack remains offline while the others are online, create a ticket with the rack number, app screenshot, light photo and whether the home still has power.
ImportantEsena or a qualified technician must handle battery resets, wiring and internal switches.
Official Sungrow resources