Step-by-step guide
3–5 minutesSungrow fault light or error code
Capture the exact iSolarCloud alarm and visible light pattern so Esena can triage it quickly.
Need the Sungrow monitoring app? Open the app articleBefore you start
Have your phone ready to photograph the full unit and every visible light, symbol and code.
- 01Open your plant in iSolarCloud, select the affected device and open Alarm / Event details.
- 02Write down the exact alarm name, code and time, then take a screenshot.
- 03From a safe distance, photograph the complete inverter, battery and communication-dongle lights.
- 04Check whether there is a street outage and whether the home still has power. Do not open covers or repeatedly reset breakers.
- 05Create a ticket with the code, screenshots, photos and whether backup circuits still operate.
ImportantIf there is no power or another urgent issue, call Esena immediately on 1300 239 296.
Official Sungrow resources