Step-by-step guide
3–5 minutesTesla alert or Powerwall error
Capture the Tesla alert and system state so Esena can triage it safely.
Need the Tesla monitoring app? Open the app articleBefore you start
Have your phone ready to photograph the full unit and every visible light, symbol and code.
- 01Open the Tesla app and tap the alert or Support area. Record the exact wording and time.
- 02Take a screenshot of the alert and the energy-flow screen showing battery percentage and grid status.
- 03Check whether the street has a grid outage and whether the home or backup circuits still have power.
- 04Do not clear the alert, open the Gateway/Powerwall, touch cables or repeatedly reset a breaker.
- 05Create a support ticket with the alert, screenshots and whether the issue is affecting the whole home or only backup circuits.
ImportantIf there is no power, smoke, burning smell or another urgent safety issue, call Esena immediately on 1300 239 296.
Official Tesla resources