Step-by-step guide
2–5 minutesWhat photos should I send Esena?
The right photos can prevent follow-up questions and help Esena triage your request faster.
Need the Tesla monitoring app? Open the app articleBefore you start
Use your phone camera and take photos from a safe standing position. Do not remove covers or photograph passwords.
- 01Take one full photo of the inverter, battery or energy controller so its location and visible lights can be seen.
- 02Take a close photo of the display or indicator lights, including the full error code and flash pattern.
- 03Take an app screenshot showing the plant name, last-updated time, battery SOC and any alarm or energy-flow values.
- 04If the issue involves backup, photograph the clearly labelled switchboard or changeover from a safe distance. Do not open it or move switches.
- 05If safe and easy to view, include the model or serial label. Hide passwords, email addresses, payment details and unrelated personal information.
- 06Upload up to four clear images with your ticket and describe what changed before the issue started.
ImportantPhotos are used only to help Esena respond and coordinate support. Never upload passwords, payment details or exposed wiring.
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